Can the Mediation Community Be Responsive To Changing Consumer Trends? With Linda Heng [Ep. 34]
"Let's speak to a mediator." Wouldn't it be great if parties in a dispute said that to one another as their initial reaction to conflict? In this episode, Veronica chats with Linda Heng--CEO of ResoX--about the following topics:
Examples of changing consumer behavior trends outside of dispute resolution
How has the media shaped our perspective of what dispute resolution looks like?
Is there public awareness of the availability of mediation?
How do people in conflict want to interact with one another?
Pros and cons of ODR
What can mediators do to learn about consumer needs as it relates to dispute resolution?
Linda Heng is the CEO of ResoX. Linda has been passionate about dispute resolution since 2004.
Despite being told in the early years that she could “never be a mediator as mediators are mostly senior professionals” due to youth and lack of legal training, she persevered in honing her skills and building her professional reputation. In the past 18 years since, she has attained accreditation with many reputable mediation centres, received awards for her contributions to mediation in Singapore and actively engaged stakeholders around the world.
Linda considers it a privilege to have worked with many intelligent, kind and passionate lawyers, mediators, arbitrators and conflict coaches, who are skilled in amicable dispute resolution. ResoX is thus an attempt to meet the needs of a world that has gone through a traumatic shared experience in the last 2 – 3 years. By leveraging on technology and how it has shaped consumer behaviour, Linda hopes to connect disputants with professionals who will guide them towards cost-effective resolutions.
Linda is trained and accredited in psychology and mediation by Regents University London.