The Mediate.com Podcast

How To Leverage Design Principles To Elevate Your Mediation Practice with Darin Thompson [Ep. 21]

Have you ever thought about applying design principles to the delivery of your mediation services? In this episode, Veronica talks with guest Darin Thompson all about various design principles and how they can be applied to dispute resolution processes.  Darin is Legal Counsel with the Ministry of Attorney General in British Columbia, Canada, and he has helped to initiate several justice system innovation projects including the British Columbia Civil Resolution Tribunal.  Episode highlights include:
 
A discussion of "end-to-end" design as it relates to dispute resolution
Examples of good uses of technology in dispute resolution
A discussion of "user-experience design"
How mediators can begin incorporating design thinking skills
 
Links mentioned in the show:
 
Darin's website: http://darinthompson.ca/
Civil Resolution Tribunal blog: https://civilresolutionbc.ca/blog/

Early Dispute Resolution in Special Education--An Overview for Mediators with Ashley Rosenthal [Ep. 20]

Chances are, one reason you got into mediation was to make a difference.  Have you ever thought about getting into special education mediation?  In this episode, Ashley Rosenthal--special education mediator, IEP facilitator, and alternative dispute resolution consultant--provides an overview of early dispute resolution in special education.  Episode highlights include:
An overview of the key terminology that comes up when mediating special education matters.
A discussion of some of the challenges a mediator faces when mediating special education matters.
How a mediator can begin learning about the field of special education.
Connect with Ashley/Link to Resource Mentioned in the Show: 
Email: ashleylorenrosenthal@gmail.com
Personal website: https://www.rosenthalmediation.com/
Erhard & Associates Website: https://www.mediation-rje.com/
Linkedin: https://www.linkedin.com/in/ashley-rosenthal-769112203/

CONFLICT-IQ™ for Mediators with Yvette Durazo [Ep. 19]

As a mediator, chances are you are familiar with EQ and IQ, but do you know about CONFLICT-IQ™?  In this episode, Yvette Durazo--the founder of Unitive Consulting and author of CONFLICT INTELLIGENCE QUOTIENT "CONFLICT-IQ™"; The Missing Piece to Turbocharge Conscious Leaders' and Organizations' Emotional Intelligence--discusses the "what", "how" and "why" of CONFLICT-IQ™ for mediators.  Episode highlights include:
An overview of CONFLICT-IQ™ and the behaviors of someone who has CONFLICT-IQ™
How CONFLICT-IQ™ shows up with online and text-based communication
Why mediators need to know their own CONFLICT-IQ™
Links to resources mentioned in the show:
 
Yvette's website: https://www.unitiveconsulting.com/
Yvette's book: https://www.conflictintelligentbook.com/Bookinfoandmastercourse

How Emotions, Behavioral Economics, and Neuroscience Factor into Decision Making for Parties in Mediation with Lucia Kanter St. Amour [Ep. 18]

It is no secret that mediators work with parties when they are in the midst of difficult times.  As a mediator, are you aware of how the brain responds in a crisis?  Or have you ever wondered why it seems your mediation parties are not behaving 'rationally'?  In this episode, Lucia Kanter St. Amour--attorney, author, international negotiation lecturer & mediator, with specific training in behavioral science--provides a basic overview of behavioral science principles relevant to mediators and provides takeaways for how mediators can help keep parties on a productive path in mediation.  Episode highlights include:
A discussion on "the myth of rationality"
A discussion of the common "cognitive traps" (confirmation bias, reactive devaluation, reciprocity, and endowment effect) in conflict/negotiation/mediation
Facts versus emotions during conflict
Links to resources mentioned in the episode:
 
Lucia's website: https://www.pactumfactum.com/
Lucia's podcast: https://pactumfactum.substack.com/
 

Workplace Mediation: It’s all in the Preparation with Dr. Debra Dupree [Ep. 17]

Preparation is key when it comes to all mediation, but especially workplace mediation.  Mediator and psychologist, Dr. Debra Dupree, who is known as the MINDSET Doc, is the Founder and CEO of Relationships at Work, Inc.  Her niche market is workplace mediation and facilitating the interactive process for employees with medical conditions.
Episode highlights include:
- What mediators should know about what happens to employees when there is a lack of “psychological safety.”
- An overview of the three assessments (conflict management styles, emotional intelligence, and communication styles) that Dr. Debra uses in her mediation process to help participants shift their mindsets in preparation for a workplace mediation.
- How mediators can incorporate assessment tools into their mediation process.

Focusing on Mindset to Prepare Parties for Mediation with Teresa Harlow [Ep. 16]

In this episode, Teresa Harlow--author, speaker, and collaboration coach--discusses the importance of mindset when moving from "combative to collaborative".  Listen to this episode to learn: the "Lessons from Mom" that mediators can use to help parties prepare for a productive mediation, Teresa's four-step process to move from "combative to collaborative", and Teresa's personal experience in applying her principles with her co-parent.
 
Links mentioned in the show: 
Teresa's website: https://teresaharlow.com/
Teresa's books: https://teresaharlow.com/books/

Confidence, Networking, and Relationship Building for Mediators with Stephanie Hanna [Ep. 15]

In this episode, Stephanie Hanna---attorney, mediator, professional development coach (founder of The Other 85), and co-host of the Capture Your Confidence podcast--discusses the following:
 
- Where 85% of career success comes from (hint:  chances are it is not something you learned in school!)
- How you can develop the skill of confidence
- The mindset you need to have to be good at networking and relationship building
- How storytelling and building your "whisper brand" impact your career success
 
Links mentioned in the show:
 
The Other 85 website: https://theother85.net/
Stephanie's podcast, "Capture Your Confidence": https://theother85.net/podcast/

What Mediators Should Know About Conflict Management Coaching with Cinnie Noble [Ep. 14]

In this episode, Cinnie Noble--founder of CINERGY® Coaching--discusses conflict management coaching.  Episode highlights include:
 
- An overview of the one-on-one process of conflict management coaching
- When and how conflict management coaching can be used
- The importance of distinguishing between the skills and competencies required for conflict management coaching versus mediation
-  An introduction to The CINERGY® model of conflict management coaching
-  A brief discussion of "the (not so) merry-go-round of conflict"

Roadmap to Professional Development for Mediators with Susan Guthrie [Ep. 13]

In this episode, Susan Guthrie--family law attorney and mediator in the United States, expert in online mediation, and co-founder of the Mosten Guthrie Academy for Mediation and Collaborative Training--discusses the path for professional development for mediators.  In this episode, we discuss the following:
 
- What mediators say they need for practice development.
- How to find opportunities for mentorship.
- The major key to success as a mediator.
- What to look for when joining a practice group for mentorship.
- How online mediation is an example of current professional development.
- Why it is critical that mediators become involved in the mediator community. 

How to Build a Thriving Mediation Practice, Part 3 with Natalie Armstrong-Motin [Ep. 12]

In this episode, which is part 3 of a 3-part series, Natalie Armstrong-Motin---Founder and Managing Director of Marketing Resolution---discusses how mediators can build a thriving mediation practice.  This episode focuses on the master level mediator and covers the following:
 
- How you know when you are ready to "level up" from an intermediate mediator to a master mediator
- Three ways to make more money as a master mediator
- Effective marketing activities for master mediators
- The importance of providing information and not "selling" the resolution industry
- What a mediation practice looks like for a master mediator